Embassy Suites by Hilton Palm Desert

74700 Highway 111, Palm Desert, CA 92260 US near Exit 139 on I-10 (~5.6mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near The Gardens on El Paseo
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Average
3.0/5

Based on 1058 guest reviews

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  • Free full breakfast
  • Pool umbrellas
  • Free reception
  • Number of outdoor pools - 1
  • Free breakfast
  • Fitness facilities
  • Wheelchair-accessible pool
  • Stair-free path to entrance
  • Free newspapers in lobby
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12/04/2022 - 12/05/2022
Searching all hotel inventory networks
8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Embassy Suites by Hilton Palm Desert

Below are the verified reviews from guests that we have booked recently:
"Room was dirty."
Overall Score1.0/ 5
The room was not properly cleaned. Hair was on the bathroom floor and in the tub. The tub was dirty. One of our pillow cases had makeup and dirt on it. The bed sham had dried food on it. Deadbolt had loose screws. The soap holder in the room had missing screws and was broken.
(Individual traveler, booked 1 room), from US flag
22-Jun-2022 Verified Review, stayed from Fri Jun 17 to Sat Jun 18 2022 at a $144.99 average nightly rate.
"Other than issues stated below, the experience was okay."
Overall Score3.0/ 5
1) Previous guest's dirty underwear was on floor next to dresser; 2) Four light bulbs were burned out; 3) toilet had week old dirty ring in it; 4) furniture had scratches; 5) bathroom faucet made noisy squeak; 6) toilet paper holder didn't fit and kept falling (with toilet roll) on the floor; 7) no radio.
(Individual traveler, booked 1 room), from US flag
15-Dec-2021 Verified Review, stayed from Tue Dec 07 to Sat Dec 11 2021 at a $199.00 average nightly rate.
"It was closed had to nowhere to stay."
Overall Score1.0/ 5
It was the worse weekend EVER POOR CUSTOMER SERVICE.
(Individual traveler, booked 1 room), from US flag
26-Sep-2021 Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Despicable, Disappointed,fiasco"
Overall Score1.0/ 5
A 3RD PARTY THAT REPRESENTS EMBASSY SUITES BY HILTON/PALM DESERT, BOOKED MY PARTY OF four TO A HOTEL THAT HAD CLOSED OVER A YEAR AGO, THE WORST EXPERIENCE EVER IN 113 HEAT, HILTON SHOULD BE ASHAMED!
(Individual traveler, booked 1 room), from US flag
31-Aug-2021 Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Needs major upkeep."
Overall Score2.0/ 5
Our stay last year for the thanksgiving weekend was great, the rooms were great, no issues at all, however our stay this year for the thanksgiving weekend was not the same. Our room smelled like mildew and cigarette smoke, our TV remote in the bedroom was partially broken because we could never turn on the TV from the remote and I requested fresh towels around 1:30pm because our room still had not been cleaned yet and we never got them by the time we had to leave by 3. We were staying for the tournament and had to complain twice that we couldn?t get early check in, atleast let us check in by 3. Service was slow and the place just felt much older than last year. If we return for another tournament we will NOT be staying here again.
(Individual traveler, booked 1 room), from US flag
04-Dec-2019 Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $189.85 average nightly rate.
"Not what I have come to expect from Embassy Suites."
Overall Score3.0/ 5
Service was flat and uninspiring. We were not informed that the HVAC unit required maintenance to switch the unit between cooling and heating. My family and I checked in late on Friday, we were extremely tired. Fell asleep and had a chilly night of it. The next day we mentioned the need for heat and it was assumed that we would know and understand your hotels systems and processes. I have never needed to request heat at any other embassy suites. We ended up needing to switch rooms as the room we were provided did not have heat at all. This hotel needs a serious remodel and the staff needs training. My wife asked for a discount due to the subpar experience and her request was ignored. We did not feel like valued guests and were overcharged for the stay. Breakfast was a disaster with more than half of all offerings being out and mismanaged. No clear leader of any kind. Coffee was out, no bacon, no sausag. The maintenance gentleman did his best and even he had to tell the front desk we had to have a room with heat.
(Individual traveler, booked 1 room), from US flag
03-Dec-2019 Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $248.64 average nightly rate.
"We can?t find our room."
Overall Score2.0/ 5
No
(Individual traveler, booked 1 room), from US flag
23-Sep-2019 Verified Review, stayed from Mon Sep 23 to Tue Sep 24 2019 at a $89.00 average nightly rate.
"Great room and excellent staff."
Overall Score4.0/ 5
Rooms have been nicely updated since our last stay st an Embassy Suites. Nice facility but there are better pools in the Palm Springs area. Breakfast was great.
(Individual traveler, booked 1 room), from US flag
15-Sep-2019 Verified Review, stayed from Thu Sep 12 to Fri Sep 13 2019 at a $79.70 average nightly rate.

Summary of Verified Reviews

Rated 61/100 based on reviews from all travelers.

Close to restaurants, bars and shopping areas. Room needs to be improved. Vibe is not too good.

Value

94/100
48 reviews

Best value for money. Fair breakfast prices. Affordable beverage prices.

Location

86/100
58 reviews

Great location. Shopping, restaurants and bars in the area are great.

Breakfast

81/100
124 reviews

Great and affordable breakfast.

Service

58/100
200 reviews

Management and reception are decent and somewhat professional. Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Room service could have been improved.

Amenities

55/100
109 reviews

Amenities and facilities adequate but in need of updating. Great hotel grounds with a beautiful entrance area. Elevator in need of updating.

Comfort

38/100
127 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

Vibe

38/100
81 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area.

Room

31/100
327 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Small rooms and poorly cleaned bathrooms. Rooms are average size, although old with poor beds and furniture. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

WiFi

25/100
10 reviews

Wifi quality could be improved.

Cleanliness

17/100
186 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 56/100 based on reviews from families.

Great shopping.

Value

95/100
15 reviews

Best value for money.

Location

88/100
16 reviews

Great location.

Breakfast

80/100
38 reviews

Tasty breakfast.

Service

59/100
66 reviews

Friendly service and acceptable reception. Management is alright, but housekeeping is not great.

Amenities

53/100
34 reviews

Beautiful grounds but poor buildings, with so-so amenities.

Comfort

35/100
33 reviews

Poor beds, with complaints about A/C and noise. Average sized rooms.

Room

32/100
106 reviews

Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Shower can be a problem.

Vibe

27/100
21 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

19/100
59 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 62/100 based on reviews from couples.

Great location.

Breakfast

78/100
15 reviews

Tasty breakfast.

Service

55/100
14 reviews

Service is adequate.

Amenities

52/100
10 reviews

Hotel buildings are substandard but amenities are OK.

Comfort

42/100
15 reviews

Room sizes are okay, but below average comfort and beds.

Room

35/100
34 reviews

Bathrooms are not up to standard, and rooms are lacking in maintenance, but of average size. Badly cleaned rooms and uncomfortable beds and furniture.

Vibe

31/100
7 reviews

Vibe is not too good.

Cleanliness

18/100
17 reviews

Rooms could be cleaner.

Rated 67/100 based on reviews from business travelers.

Tasty breakfast.

Breakfast

84/100
5 reviews

Tasty breakfast.

Room

25/100
8 reviews

Poorly maintained and cleaned rooms.

Cleanliness

15/100
6 reviews

Rooms could be cleaner.

Rated 54/100 based on reviews from all travelers.

Close to restaurants, bars and shopping areas. Room needs to be improved. Vibe is not too good.

Value

95/100
47 reviews

Best value for money. Fair breakfast prices. Affordable beverage prices.

Location

86/100
57 reviews

Great location. Shopping, restaurants and bars in the area are great.

Breakfast

81/100
120 reviews

Great and affordable breakfast.

Service

59/100
196 reviews

Management and reception are decent and somewhat professional. Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Room service could have been improved.

Amenities

55/100
109 reviews

Amenities and facilities adequate but in need of updating. Great hotel grounds with a beautiful entrance area. Elevator in need of updating.

Comfort

38/100
125 reviews

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

Vibe

38/100
79 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Pleasant entrance area.

Room

31/100
321 reviews

Rooms need more cleaning and maintenance, with poorly rated minibars. Small rooms and poorly cleaned bathrooms. Rooms are average size, although old with poor beds and furniture. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

WiFi

25/100
10 reviews

Wifi quality could be improved.

Cleanliness

18/100
182 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 54/100 based on reviews from families.

Great shopping.

Value

95/100
15 reviews

Best value for money.

Location

88/100
15 reviews

Great location.

Breakfast

80/100
36 reviews

Tasty breakfast.

Service

61/100
65 reviews

Service is average, but very friendly. Management is alright, but housekeeping is not great.

Amenities

53/100
34 reviews

Beautiful grounds but poor buildings, with so-so amenities.

Comfort

35/100
33 reviews

Poor beds, with complaints about A/C and noise. Average sized rooms.

Room

32/100
103 reviews

Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Shower can be a problem.

Vibe

27/100
21 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

20/100
56 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 58/100 based on reviews from couples.

Great location.

Breakfast

78/100
14 reviews

Tasty breakfast.

Service

56/100
13 reviews

Service is adequate.

Amenities

52/100
10 reviews

Hotel buildings are substandard but amenities are OK.

Comfort

42/100
14 reviews

Room sizes are okay, but below average comfort and beds.

Room

34/100
32 reviews

Bathrooms are not up to standard, and rooms are lacking in maintenance, but of average size. Badly cleaned rooms and uncomfortable beds and furniture.

Vibe

31/100
6 reviews

Vibe is not too good.

Cleanliness

18/100
17 reviews

Rooms could be cleaner.

Rated 66/100 based on reviews from business travelers.

Tasty breakfast.

Breakfast

84/100
5 reviews

Tasty breakfast.

Room

25/100
8 reviews

Poorly maintained and cleaned rooms.

Cleanliness

15/100
6 reviews

Rooms could be cleaner.

Rated 62/100 based on reviews from all travelers.

Close to restaurants, bars and shopping areas. Room needs to be improved. Vibe is not too good.
Review Semantics by TrustYou

Property Description

A stay at Embassy Suites by Hilton Palm Desert places you in the heart of Palm Desert, steps from San Jacinto Mountains and 14 minutes by foot from El Paseo Shopping District. This hotel is 3.7 mi (6 km) from Indian Wells Tennis Garden and 9.8 mi (15.8 km) from Agua Caliente Casino.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Meet other guests and eat at the complimentary reception. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:00 AM to 9:00 AM.

Make yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

San Jacinto Mountains - 0.1 km / 0.1 mi
El Paseo Shopping District - 1.2 km / 0.7 mi
The Gardens on El Paseo - 2 km / 1.2 mi
Adagio Galleries - 2.4 km / 1.5 mi
Living Desert Zoo and Gardens - 3 km / 1.9 mi
The Shops at Palm Desert - 3.1 km / 1.9 mi
Palms to Pines Plaza West Shopping Center - 3.1 km / 1.9 mi
McCallum Theatre - 3.2 km / 2 mi
Eisenhower medical center - 4.2 km / 2.6 mi
Rancho Las Palmas Shopping Center - 5.3 km / 3.3 mi
Desert Willow Golf Resort - 5.6 km / 3.4 mi
The River at Rancho Mirage - 5.6 km / 3.5 mi
Indian Wells Tennis Garden - 6 km / 3.7 mi
Palm Desert Cross - 6.3 km / 3.9 mi
One-Eleven La Quinta Centre - 7.1 km / 4.4 mi

The nearest airports are:
Palm Springs Intl. Airport (PSP) - 24.3 km / 15.1 mi
Bermuda Dunes, CA (UDD) - 11.6 km / 7.2 mi
Thermal, CA (TRM-Jacqueline Cochran Regional) - 26.8 km / 16.6 mi

The preferred airport for Embassy Suites by Hilton Palm Desert is Palm Springs Intl. Airport (PSP).

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Palm Desert? This hotel has facilities measuring 9750 square feet (906 square meters), including conference space. Self parking (subject to charges) is available onsite.

Be sure to enjoy recreational amenities, including outdoor tennis courts, an outdoor pool, and a spa tub. Additional amenities at this hotel include wireless Internet access (surcharge) and a ballroom.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Free full breakfast
  • Pool umbrellas
  • Free reception
  • Conference space size (meters) - 906
  • WiFi (surcharge)
  • Number of bars/lounges - 1
  • Number of spa tubs - 1
  • Number of outdoor pools - 1
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Outdoor tennis courts - 6
  • Multilingual staff
  • Daily
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Wheelchair accessible
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Year Built - 1984
  • Total number of rooms - 198
  • Number of floors - 3
  • Professional property host/manager
  • LGBTQ friendly
  • No rollaway/extra beds available
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Well-lit path to entrance
  • Garden
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Tennis lessons on site
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Conference space
  • Self parking (surcharge)
  • Tennis on site
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 9750
  • 24-hour business center

Airport & Shuttle Information

Palm Springs Int'l 20 milesOntario Int'l 83 miles

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

? Complimentary full cooked-to-order breakfast plus a nightly two hour evening Reception with complimentary cocktails and snacks

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Only dogs and cats are allowed

Pets allowed

Service animals welcomed only

Parking Info

$10.00 Parking Fee inclusive of tax per vehicle per night, self parking

Internet / WiFI

$9.95 per 24 hour use

Misc Fees / Policies

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Personal protective equipment will be available to guests.
  • Guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Guests are provided with free hand sanitizer

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

About Embassy Suites

  • Free Cooked-to-Order Breakfast
  • Offer spacious Two-Room Suites great for groups or large families
  • Free snacks and drinks during evening reception for all ages
  • Can pre-order services online before arriving

The Embassy Suites highlights above are subject to change without notice.

Hotel Rate Trends at Embassy Suites by Hilton Palm Desert

Rate fluctuations of Embassy Suites by Hilton Palm Desert

The graph above is averages of room rates for both group quotes and the lowest online individual rates our system could find at the time the group/meeting bid was entered. The lowest group deal shown is 44.1% in October 2022 and the highest average individual rate is $307 in the month of March 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Embassy Suites by Hilton Palm Desert in a month when rates are lower.

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